Dis-Service New Brunswick

Is it just an inevitability that government can’t provide good customer service? I’m in line at the SNB in Moncton.

For years I have used SNB and have always been very impressed at the speed and efficiency.

Not any more. The past four times I have come here it has been anhour wait or more. As I blog, I am 62nd in line and there are 3 of 16 wickets open. It will be an hour’s wait or more.

They are trying to export the SNB model. I hope they leave the actual human interaction part out.

Maybe it was too good to be true. A gov service that is timely and efficient.